FAQ
1. Order
2. Payment, authorization
3. Stock range
4. Delivery
5. Warranty, exchange and return
6. Newsletter
7. Front Runner general information
If you've found a product you like to order, you can add it to the shopping basket by clicking the "add" button. After the desired products have been added to the shopping basket, please click on the shopping cart in order to complete your order. In the shopping cart it is possible to make the final changes. After this is done, click to pay. You may be asked to sign in.
1.2 Do I have to be logged in to be able to pay?
You do not need to sign in. Signing in however does speed up the process and will give you access to more options on our web site.
1.3 Can I still add something to my order?
At any time it is possible to add products to the shopping cart, provided that the order has not been processed yet. If this is the case, then you can contact our customer service.
1.4 Can I cancel an item from my order?
This is possible, provided that the order has not yet been processed. If this is the case, then please contact our customer service.
1.5 Can I cancel my complete order?
This is possible, provided that the order has not yet been processed. If this is the case, then please contact our customer service.
1.6 Do I need a customer number to order?
To place an order, you've got to have a working e-mail address, with which you can create an account. Then you can use this e-mail address to sign in.
1.7 How do I find a product?
There are two ways to search for products on Frontrunner.nl. The first is to navigate through the different categories. The second way is to use the internal search engine.
1.8 How does the login procedure work?
Go to the "my account" tab and fill in your e-mail and password.
1.9 I lost my password.
Through "my account" you can request a new password.
1.10 How do I change my password?
If you are signed in, you can use the "my account" to change your password.
1.11 Can I visit a store to fit the clothing?
Yes, that is possible. You can go to one of our stores: “stores Front Runner”.
1.12 I live outside the Netherlands. Can I order online?
Ordering from abroad is possible. Please review the terms of delivery for a list of the countries to which we make deliveries.
1.13 How do I know that my order was received?
When an order has been processed, you will receive a confirmation e-mail.
Payment, authorization
2.1 I have placed multiple orders, why they are not delivered?
There can be several reasons why the order has not been delivered:
• The total amount is greater than the credit limit
• There is an amount outstanding
2.2 Is it possible to pay in installments?
It is only possible to pay for the whole amount in advance.
2.3 I have noted the reference number as the payment ID instead of the order number, is this a problem?
For the processing of your payment it makes no difference which of the two payment ID’s you mention. The payment can be processed without problems, provided that there is one of the two payment ID’s.
2.4 What should I use as a payment ID for the wire transfer?
Preferably the order number, if you do not know this then use your customer number or reference number.
2.5 What is your account number?
Bank account number: 62.63.11.756 ABN-Amro
2.6 Are all amounts including sales tax?
All amounts listed on the website are including VAT.
2.7 Should I give additional data with foreign transfers?
Always state your customer number with the payment and also the following information:
• IBAN number: NL73 ABNA0626311756
• Swift code: ABNANL2A
3.1 Can I order something outside of the listed range?
If an item is not on our web site, it is unfortunately not possible to order it online. The stock in the stores may be different from what is on offer in the web shop. By using ”contact”, you can always send in your question, suggestion, comment or desired product.
3.2 The item is out of stock, it is possible to order?
Front Runner only delivers items that are listed on the website.
4.1 When will my order be delivered?
The order is usually shipped within three business days, but the normal delivery time is 1 week.
4.2 What is the delivery time of my order?
If the order can be delivered completely, we usually have a delivery time of 1 week.
4.3 Can my order be delivered from a certain date?
This is possible, we can hold the order until the specified date.
4.4 An item is missing in the delivery but it is on the invoice.
If this is the case, then you can contact our customer service
4.5 My order still has not been delivered. What can I do?
Front Runner is doing its utmost to deliver the product as soon as possible, but something may have gone wrong. If this is the case, then you can contact our customer service
4.6 Where can I get my order delivered?
You can receive the delivery at your home or pick it up at one of our stores.
5.1 What is the return policy of Front Runner?
With the exception of washed and/or worn items, all items can be returned within 8 days. The items should be returned in the original packaging with the original price tags attached and sent prepaid.
5.2 What to do with an defective or imperfect item?
Return the product. If Front Runner judges the item to be defective, it will offer an appropriate solution.
5.3 Can I get a refund?
Front Runner only gives refunds from an online order if the goods have been returned within 8 days on condition that the applicable general conditions are adhered to.
5.4 I have ordered the wrong size, what can I do?
The product may be returned within eight days after the receipt. Also, the product can be returned in one of our shops. Proof of purchase and delivery must be shown in that case. When returning in the store we do not refund your money, but will give you a credit voucher.
6.1 How can I receive the Front Runner newsletter?
When you wish to receive the Front Runner newsletter, simply click the following link to sign up.
6.2 How do I sign off from the Front Runner newsletter?
At the bottom of each newsletter, there is a link for signing off from the newsletter.
7.1 Can I use images from Front Runner?
For use of images, see the “Disclaimer”.
7.2 What does Front Runner do with my data?
For information about personal data, see the “privacy statement”.
7.3 What are the opening hours of Front Runner?
Customer service
Mon-Fri: 9: 00 am to 12: 00 noon phone: 030-2192640
Front Runner stores for more information, see: “stores“
Web store
24 hours a day, 7 days a week
7.4 I have a question that is not answered in the FAQ?
If your question is not listed in the FAQ, you can contact the customer service.