Premium Collection
  • Ordered before 18:00, shipped today
  • Free shipping above £70
  • 14 days return policy

Returns & Exchanges

Returns & Exchanges

Not satisfied with your item(s)?

You can return your purchase for free via a Kiala-point. This is possible within 14 workdays of receiving your order. Complete the enclosed return form and deliver the package at one of the Kiala points nearby. Keep Track & Trace code as proof of delivery.

• Search your nearby Kiala-point
• Download your free return label

Full-price items you have purchased online:
• You can return (free) your items to our warehouse or store
• You get your money back

Full-price items you have purchased in-store:

• Only returns in-store
• You get your money back

Sale items you have purchased online:
• Only returns via our warehouse (free via Kiala)
• You get your money back 
• If the value of your remaining item(s) is less than €60,- we shall reckon €3.99 shipping costs.

Sale items you have purchased in store:
• Only returns in-store
• You will receive a voucher from us 

Would you like to exchange one of your item(s)? 

Send the ordered item back (free and place a new order. This way, you can check if your item is still available. Items can not be reserved. We therefore advise you to immediately confirm the order, especially if the stock is still low.

Wrong or damaged item?

Please contact us as soon as possible. We provide a suitable solution..


We will refund your money up to 7 - 10 workdays after we have received your return package. All goods will be inspected. Where possible, returned items should include tags and original boxing.